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City of Johannesburg: Call Centre Internships 2024/2025

City of Johannesburg Invites Unemployed Graduates to Apply for the Call Centre Internships 2024/2025


Closing Date: 04 September 2024
Job Type: Internship
Location: Johannesburg, South Africa


Internship Description

The City of Johannesburg (CoJ), Group Finance Department is offering Internship opportunities to suitably qualified and unemployed graduates. The Internships will run for a period NOT exceeding eighteen (18) months.

Position Title: Revenue Call Centre Internship
Duration: 18 Months contract

Primary Function: Provide a high level of Call Centre service, both telephonic and written, using initiative to analyse, identify account queries and process necessary procedures using all available resources in order to resolve revenue-related queries on the first point on contact, logging and/or escalating all the queries that cannot be resolved to the relevant department, whilst meeting or exceeding targets set by the R & CRM department and the needs of customers..

Responsibilities:

  • To apply set standard operational procedures in logging all revenue accounts related queries related to all services officers by the City of Joburg for further processing by the relevant back-end department while queries relating to first-time resolution are logged and resolved immediately;
  • Perform specific sequences associated with maintaining electronically based information /data/records.
  • To subscribe to the Performance management Policy within the City of Joburg Municipality;
  • To maintain strong customer and working relations with RSSC customers, peers and other internal stakeholders to ensure correct focus and support;
  • To efficiently utilize the operational assets and resources in the area of responsibility cost-effectively in accordance with the legislative framework of the City’s policies and procedures;

Requirements:

  • Grade 12 / Matric certificate
  • Must reside in Johannesburg

Skills and Competencies:

  • Computer Literacy- (Microsoft Office Applications);
  • Problem-solving skills;
  • Good Time management;
  • Excellent listening and communication skills (verbal and written);
  • Excellent Interpersonal skills;
  • Basic knowledge of billing concepts and functions;
  • Knowledge Retention and recall;
  • Capability to handle pressure;
  • Ability to interpret mathematical information;

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