Pragma Invites Unemployed Graduates to Apply for the Pragma: IT / Business Admin Internships 2024

Closing Date: 26 May 2024
Job Type: Internship
Location: Cape Town, South Africa

Internship Description

At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.

The novice technical support representative will handle customer calls, offering expert guidance and advice. The ideal candidate must possess robust customer service skills and feel at ease applying them in a high-volume call setting. Responsibilities include addressing customer concerns, handling complaints, and responding to inquiries in a professional and empathetic manner. Additionally, representatives should have the ability to explain technical aspects to customers using easily understandable language.

Duties & Responsibilities

• Update and create product documentation (e.g. user guides)
• Package technical resolutions into easy-understandable posts that can be shared with the community of users
• Assist with customer tickets and investigations
• Assist with helpdesk administration
• Assist with helpdesk master data cleanup

Requirements:

• Diploma in IT / Computer Science or Business Administration
• Unemployed
• 18-34 years of age