FlySafair: Invites Unemployed Graduates to Apply for the Refund Internships 2023

Closing Date: 31 May 2023
Job Type: Full-Time
Location: Kempton Park, Gauteng, South Africa

Internship Description

Safair Operations, operating as FlySafair has a vacancy for a Refund Intern at our head office in Bonaero Park (Gauteng – Kempton Park). The successful applicant will report to the Manager: Finance

Reference number: JHB000717

Responsibilities:

• Allocating payment to bookings that don’t reflect on the reservation system;
• Correcting bookings on the reservation system where the charges and payments do not agree;
• Assess and process refund requests based on the refund policy;
• Assisting customers/ passengers both verbally and in writing regarding payments and refund queries;
• Adhoc duties as requested.

Requirements:

• Grade 12 / Matric
• Must have a Diploma or Degree
• No criminal or credit record.
• Solid computer literacy
• Excellent communication in English – speak, read and write
• Excellent phone etiquette

Skills and Competencies:

• Excellent understanding of delivering great customer service to a customer;
• A high degree of patience and assertiveness;
• Conflict resolution skills;
• The ability to work well under pressure;
• Practice good time management skills and willingness to work longer than normal office hours;
• Good mathematical skills;
• Customer-focused and service-oriented.